Hospitality Management App.
14 Hotels - 1 Integrated Solution.
The Problems:
1) To build integrated hospitality management application that integrates 14 separate hotels systems designed with different data structures and application frameworks but now acquired under one hospitality brand.
2) No option for forklift upgrade. System had to be integrated with 14 different teams trained on different application & client registration workflow logic in real time with out down time for retraining or pause in hotel guest experience from check in to check out.
The Solution:
Reynolds architected a 2N+1 fault-tolerant solution, while leading a team of eight & providing Sr. Full Stack Development support to create an automated overlay application that gently introduced new application logic a small piece at a time until historic application programs vanished and the new application UI remained. --- PHP along with a twig framework utilizing MySQL was used. Front UI used localized cached HTML CSS + JS along with secure network API and Microservice access for legacy and partner app integrations.
.Technologies Chosen.
From This - Screen Zero
To This - Screen 1
Intelligent Multi-Site Search
65% More Efficiency
Project Requirements
14 Hotel Systems Into One-Solution
The original 14 systems were consolidated and maintained prior and post implementation for smooth transition and potential legacy issues. Over time data structures and new hotel partner applications could adapt to new systems access and data structure API middle access layers.
Intelligent Automated Customer-Ai
Intelligent automation application logic using big data customer information and integrated CRM data between the 14 hotel historical client relationships. New client shared data made faster work of the registration process and provided intelligence to front desk personnel in order to offer cross sell & upsell options in the hotel to go after additional revenue opportunities, during the full stay of each hotel customer
Performance Improvements were 300% higher than projected.
The initial goal was to provide access to untapped room inventory. One hotel did not have access to another hotel's inventory when they ran out of rooms potential client revenues was dropped to find their own accommodations. Additionally, during busy periods for one hotel, other hotel resources could not used to improve customer experience. Training became simplified under an integrated 14 hotel system and was faster and easier to use, one system needed to be learned across management teams and front desk personnel performance KPI improvements we're better than expected. Finally, revenue and profitability were highly impacted, goals were exceeded by 300%
